Day 1 – Program Outline
　
Introduction
What is Constructive Challenge?
1. Personal Characteristics Required
*Trust
*Expertise
*Commitment
*Facilitator Skills
*Effective Delegation
*Constructive Feedback
*Interpersonal Communications
2. Work through the Team
3. Challenging Status Quo
4. Encouraging Creativity & Innovation
5. Harnessing Diversity
6. Creating a Safe Environment
7. Team Game
　
Working through the Team
1. Understanding the Power of Teams
2. Understanding Personal Needs
Maslow's Hierarchy
3. How do Team Members Change within Teams?
4. Exercises & Group Activities
　
Challenging Status Quo Introduction to Constructive Issue Analysis
1. Tools and Techniques
Fishbone Diagram
3.2.2. Pareto Analysis
3.2.3. PMI Analysis
3.2.4. Brainstorming
3.2.5. Force Field Analysis
3.2.6. Cost Benefit Analysis
2. Exercises & Group Activities
　
Day 2 – Program Outline

Encouraging Creativity & Innovation
1. Introduction to Creativity & Innovation
2. Tools and Techniques
3. Exercises & Group Activities

Harnessing Diversity
1. Understanding Implications of Diversity
*Advantages of Diversity
*Disadvantages of Diversity
2. Importance of Diversity
*Limitations of Homogenous Groups
*Inevitability of Diversity in Today's World
3. Barriers to Managing Diversity
*Stereotyping
*Prejudice
*Racism
*Culture Clash
*Blaming the Victim
4. Making Diversity a Strength
*Understand & Appreciate Personal Characteristics
*Understand & Appreciate Others' Characteristics
*Develop Values, Rules & Systems
5. Exercises & Group Activities

Day 3 – Program Outline

Creating a Safe Environment
1. Controversy & Decision Making
*Understanding Controversy
*Benefits of Controversy
*Individualistic Decision Making
*Concurrence Seeking Decision Making
*Encouraging Controversy Constructively
2. Avoidance of Controversy
*Due to Fear
*Due to Ignorance of How to Effectively Engage
*Ineffective Knowledge or Use of Appropriate Tools & Techniques
*Pervasiveness of Anti-conflict Culture
*Apathy or Lack of Commitment
3. Creating a Conducive Environment
*Interdependent Goals & Relationship
*Disagreement with Respect
*Rational Arguments
*Healthy Engagement - Win-Win
4. Exercises & Group Activities

Team Game
1. Stranded in the Desert 3 Hours with Debrief
*Apply all the concepts learnt
*Team Dynamics & Leadership
*Decision Making & Trade-offs
*Managing Controversy & Diversity
*Encouraging Creativity & Innovation