Introduction

Pressures on managers are higher than ever before. They need to learn faster, cope with stress better, think more quickly and handle their emotions. The dependency on team performance is increasing. Coaching is a fast, on the job, highly personalised way for managers to develop the skills of their team.
On this program, managers will learn how to facilitate that learning based around questions and a process that helps draw out the thinking of the learner. By doing this, a manager can assess their development level more accurately, and then plan the solution more effectively.
Topics for coaching include handling emotions, career development, setting personal goals, responding resourcefully to failure, communicating with others, and team management.
　

Program Objectives
You will learn to:

Differentiate between coaching and mentoring

Assess employee development in behavioural terms

Plan a change program for an individual, by:

establishing their current situation through behavioural data gathering,

constructing their desired goal, using well-formed objectives

planning the steps to achieve it, with commitment to achieve it

Analyse a client’s situation by clarifying symptoms / dissatisfaction, and discovering the trigger to any problem,

Understand the structure of optimism and pessimism, and how to work with them in building someone’s self-confidence to make a personal change

Learn the steps for anger management

Provide feedback as a means of generating new goals for development